Refund & Cancellation Policy
Last updated: September 2026
1. Refund Schedule
| Service | Refund Policy |
|---|---|
| Eligibility Check | Free — no refund applicable |
| Consultation Fee | Non-refundable after session completed |
| DPR Starter Fee | Refundable within 24 hours if work has not started |
| Full DPR Fee | 50% non-refundable after first draft is shared |
| Filing Fee | Non-refundable after application submission to scheme authority |
| Retainer Fee | 30-day notice required for cancellation; no mid-month refund |
| Success Fee | Payable only on actual disbursement (not on sanction alone) |
| GSTIN Health Check report (₹49 single / ₹499 bundle) | Full refund if the report could not be generated or you were charged more than once; otherwise non-refundable once the full report has been shown |
2. Refund Process
- Refund requests must be submitted via email to info@subsidysetu.com
- Requests are reviewed within 3 business days
- Approved refunds are processed within 7–10 business days to the original payment method
- Partial refunds are calculated pro-rata based on work completed
3. Payment Failure
- If a payment fails, the service is not started. You can pay again, or contact us and we will send a fresh payment link
- If money was debited for a failed payment, your bank or the payment gateway normally reverses it automatically; if it has not come back within 7 business days, contact us and we will follow it up
- Partial payments unlock only the corresponding service stage
- If you are charged twice for the same service, tell us at info@subsidysetu.com and the duplicate is refunded in full
4. Cancellation
- Clients may cancel ongoing services with written notice
- Work completed up to the cancellation date is billed as per the agreed schedule
- Documents prepared until cancellation are delivered to the client
- Retainer cancellation requires a 30-day advance notice period
5. Disputes
For any payment or refund disputes, please contact us at info@subsidysetu.com. We aim to resolve all disputes within 7 business days.