Refund & Cancellation Policy
Last updated: 9 October 2026
1. Refund Schedule
| Service | Refund Policy |
|---|---|
| Eligibility Check | Free — no refund applicable |
| Consultation Fee | Non-refundable after session completed |
| DPR Starter Fee | Refundable within 24 hours if work has not started |
| Full DPR Fee | 50% non-refundable after first draft is shared |
| Filing Fee | Non-refundable after application submission to scheme authority |
| Retainer Fee | 30-day notice required for cancellation; no mid-month refund |
| Success Fee | Payable only on actual disbursement (not on sanction alone) |
2. Refund Process
- Refund requests must be submitted via email to info@subsidysetu.com
- Requests are reviewed within 3 business days
- Approved refunds are processed within 7–10 business days to the original payment method
- Partial refunds are calculated pro-rata based on work completed
3. Payment Failure
- If a payment fails, the service is not started. You can pay again, or contact us and we will send a fresh payment link
- If money was debited for a failed payment, your bank or the payment gateway normally reverses it automatically; if it has not come back within 7 business days, contact us and we will follow it up
- Partial payments unlock only the corresponding service stage
- If you are charged twice for the same service, tell us at info@subsidysetu.com and the duplicate is refunded in full
4. Cancellation
- Clients may cancel ongoing services with written notice
- Work completed up to the cancellation date is billed as per the agreed schedule
- Documents prepared until cancellation are delivered to the client
- Retainer cancellation requires a 30-day advance notice period
5. Online payments on our platform
- When online payment is available for a service, the total price, including applicable GST, is shown before you pay. The GST invoice we issue shows the seller’s legal name, address and GSTIN and the tax charged. The refund schedule above applies to it in the same way.
- An approved refund goes back to the payment method you used. Where a GST invoice has already been issued, we issue a credit note against it where GST law allows.
- Services that an independent professional delivers under their own written engagement are not paid for through the platform; their refund terms are in that engagement.
6. Disputes
For any payment or refund disputes, please contact us at info@subsidysetu.com. We aim to resolve payment and refund disputes within 30 days.