Project report guide · IT and ITES
Project report for an IT or ITES service centre: what banks expect
In this guide
- How the unit works, step by step
- Inputs, utilities and approvals
- Customers, staff and risks
- The 24 sections of a bank-format DPR
- A worked cost of project (illustrative)
- 16 open Haryana and Central schemes
What the bank reads first
A bank or a subsidy department reads a project report for an IT or ITES service centre to answer three questions: does the promoter understand how the business works, do the costs and projections hang together, and can the loan be repaid from the cash the unit earns. This guide sets out what such a report covers for this sector, in the order of the 24-section bank format our free DPR builder produces.
The sector notes below come from the library our DPR builder uses to write the descriptive sections of a report. They describe how such a unit usually works; they carry no market size, growth rate or typical cost, because those have to come from the promoter's own enquiries and quotations. The schemes are taken from our catalogue, open on the date the page was built, and are named with each scheme's own ceiling.
The sector in brief
The principal costs are skilled manpower and office infrastructure. Revenue depends on client contracts, billing rates, the utilisation of staff and the ability to deliver to agreed service levels.
How the work is done
The process the “Products and Process” section of the report describes, in order.
- Understanding the client's requirement and agreeing the scope, timelines and service levels.
- Planning the work and allocating it to the project team.
- Development or delivery of the service using the hardware, software and connectivity set up for the project.
- Testing and quality review of the deliverables.
- Delivery to the client, with support and maintenance as agreed.
Quality will be maintained through documented processes, review of work before delivery, information-security practices and regular feedback from clients.
Raw materials and utilities
Typical inputs: no physical raw materials; the main inputs are skilled manpower, computer hardware, licensed software and reliable internet connectivity.
Hardware and software will be bought from authorised vendors, and connectivity from established service providers with a back-up line.
- Reliable electricity with power back-up for the office and equipment.
- High-speed internet connectivity with a redundant line.
- Air-conditioning for the workstations and server area.
Approvals the report should name
In addition to Udyam, GST and the power and local-body approvals for the premises. Typically required where applicable; whether each applies depends on the size, location and activity, and is to be confirmed for the project.
- Shops and establishments registration under the State law.
- Registration with the State IT or electronics department or a software technology park scheme, where the enterprise seeks its benefits.
Market, customers and staff
- Customers
- Businesses, institutions and government departments in India and abroad.
- How it sells
- Direct business development, referrals, partnerships with larger service providers, online platforms and government procurement portals.
- What wins orders
- Clients choose providers on domain knowledge, quality of delivery, responsiveness, data security and price.
- Employment profile
- The team will include software professionals or process associates, team leads, a project manager and staff for administration, accounts and business development.
Risks a lender will ask about
The risks the sector library gives the SWOT section of the report, each with the way the project handles it.
| Risk | How the project handles it |
|---|---|
| Attrition of skilled staff | Training, a clear career path and competitive pay. |
| Dependence on a few clients | Spreading revenue across more clients over time. |
| Data-security incidents | Access controls, back-ups and information-security practices. |
Opportunities the report can point to
- Growing use of digital services by small businesses and institutions.
- Partnerships with larger service providers for overflow work.
- Recurring revenue from support and maintenance contracts.
The 24 sections of a bank-format DPR
The structure our free DPR builder produces for every sector, after the cover page and contents.
The project and the promoter
Who is setting up the unit, what it will make or sell, how the work is done, where the inputs come from, who will buy, where the unit sits and how long it takes to start. A banker reads these first to judge whether the promoter understands the business.
- 1. Project at a Glance
- 2. Promoter & Enterprise Profile
- 3. The Project
- 4. Industry Overview
- 5. Products and Process
- 6. Raw Materials and Utilities
- 7. Market and Marketing Strategy
- 8. Location and Infrastructure
- 9. Implementation Schedule
The money
What the project costs, how it is paid for, the assumptions behind the projections, the yearly profit, cash flow and balance sheet, the loan repayment schedule, and the ratios a lender looks at: debt service coverage, break-even and the key indicators. Every figure flows from the cost of project and the assumptions, so they must agree with each other.
- 10. Cost of Project
- 11. Means of Finance
- 12. Key Assumptions
- 13. Projected Profitability Statement
- 14. Term Loan Repayment Schedule
- 15. Depreciation Schedule
- 16. Projected Cash Flow Statement
- 17. Projected Balance Sheet
- 18. Debt Service Coverage Ratio
- 19. Break-Even Analysis
- 20. Key Financial Indicators
Risks, approvals and support
An honest SWOT, the licences and registrations the activity needs, the government incentives the unit may claim (named, not counted as income), and a conclusion that states the result of the projections without overstating them.
- 21. SWOT Analysis
- 22. Statutory Approvals and Registrations
- 23. Applicable Government Incentives
- 24. Conclusion
Worked example: cost of project and means of finance
Illustrative only. The cost lines are assumptions chosen to show how the statement is built, not typical costs for the sector; the totals, contingency, loan and repayment figures are computed by the same arithmetic as our free DPR builder.
| Land | none assumed |
|---|---|
| Building and civil works | none assumed |
| Computers, servers and equipment | ₹20.00 lakh |
| Furniture and office fit-out | ₹10.00 lakh |
| Contingency (5% of building and machinery) | ₹1.00 lakh |
| Pre-operative expenses | ₹2.00 lakh |
| Margin money for working capital | ₹8.00 lakh |
| Cost of project | ₹41.00 lakh |
| Term loan (assumed 70% of the cost) | ₹28.70 lakh |
| Promoter's contribution | ₹12.30 lakh |
| Monthly principal instalment (78 instalments after a 6-month moratorium) | ₹0.37 lakh |
| Interest in the first year at 10% | ₹2.82 lakh |
Haryana and Central schemes that may apply
Open schemes an individual unit can claim, tagged in our catalogue for the information technology and IT-enabled services sector, named with each scheme's own ceiling. Whether a unit qualifies depends on its activity, size, location and stage; the eligibility checker tests that and also covers Punjab, Rajasthan and Uttar Pradesh.
Loans and credit guarantees (3)
Not subsidies: they make the bank loan easier to get and can sit alongside the incentives.
- CentralCredit Guarantee Fund Trust for Micro and Small Enterprises
Guarantee cover on loans up to ₹10 Crore
- CentralMutual Credit Guarantee Scheme for MSMEs
60% guarantee on loans up to ₹100 Crore (75% up to ₹20 Crore for eligible exporters)
- CentralPradhan Mantri Mudra Yojana
Up to ₹20 Lakh (Tarun Plus)
Only if the activity matches (9)
Tagged for this sector in our catalogue but limited to a narrower activity; the condition is shown under each.
- HaryanaHaryana AVGC-XR Policy 2026
30% of eligible CAPEX (up to ₹10 Crore) + 50% of eligible OPEX for 5 years (up to ₹2 Crore/yr)
Only if: Only animation, visual effects, gaming, comics and extended reality (AVGC-XR) units that directly employ at least 50 people on payroll or on contract with ESI/PF for at least a year.
- HaryanaHaryana Data Centre Policy 2026
Core data centres: 10% of CAPEX (up to ₹1 Crore per MW) + 30% of OPEX for 5 years (up to ₹4 Crore/yr); hyperscale 20% / 50%
Only if: Only non-captive data centres with at least 1 MW of contracted power (core: over 1 MW up to 10 MW; hyperscale: over 10 MW). Edge data centres below 1 MW are left to the Progressive MSME policy, captive data centres are excluded, and the park support is for park developers only.
- HaryanaHaryana Global Capability Centre (GCC) Policy 2026
50–75% of eligible CAPEX + 50–65% of eligible OPEX for 5–9 years, capped per 100 employees
Only if: Only captive Global Capability Centres of multinational corporations or their group entities (including build-operate-transfer and JV models where control rests with the MNC) that serve no unrelated third-party clients and employ at least 100 people within three years.
- HaryanaHaryana IT/ITeS, AI and Emerging Technologies Policy 2026
20–30% of eligible CAPEX + 50–70% of eligible OPEX for 5 years, capped per 100 employees
Only if: Only IT, ITeS, AI and emerging-technology units as defined by the Government of India or in the policy (indicative lists in Annexures I and II, which include data centre services and GCCs) — not other service businesses. The same project cannot also claim under another Haryana policy such as the Data Centre or GCC Policy 2026.
- HaryanaHaryana State Startup Policy 2022
Seed grant up to ₹10 lakh; Net SGST 50% (women-led 100%) for 7 years; patent costs up to ₹25 lakh
Only if: Only DPIIT-recognised startups registered with Startup Haryana whose registered office is in Haryana (Category 1): a private limited company, registered partnership or LLP up to 10 years old, with turnover never above ₹100 crore, working on innovation.
Check status: The Supplement of 30 September 2026 added new incentives (technology transfer, micro-grants for women-led startups, exhibitions, quality certification, corporate pilots, seed-fund matching, apprenticeships). Operational schemes for these new items were not on the Department’s website when checked on 20 October 2026, and the Supplement does not say whether it restarts the policy’s five-year term. Confirm with our expert team before applying.
- CentralCredit Guarantee Scheme for Startups
Guarantee on loans up to ₹20 Crore per startup (85% cover up to ₹10 Crore, 75% above)
Only if: Only for startups recognised by DPIIT.
- CentralEmergency Credit Line Guarantee Scheme 5.0
Extra credit up to 20% of peak Q4 FY26 working capital use, capped at ₹100 Crore, 100% guaranteed, nil fee
Only if: Only for borrowers that already had a working capital limit with a bank or NBFC, with the account standard on 31 March 2026.
Check status: Guarantees are given first come, first served within the scheme's overall cap of ₹2.50 lakh crore (NCGTC, 18 August 2026), and lenders can sanction only until 31 March 2027. Ask your bank whether cover is still available before you apply.
- CentralInternational Cooperation Scheme – Capacity Building of First Time MSE Exporters (CBFTE)
75% of RCMC fee up to ₹20,000; ECGC premium up to ₹10,000 a year; 75% of testing/certification up to ₹1 lakh
Only if: Only for micro and small exporters whose Import Export Code was not more than three years old on the date of the export shipment, and who exported in the same financial year.
Check status: The International Cooperation Scheme was approved for 2021-22 to 2025-26 (to 31 March 2026). A Ministry of MSME memo of 2 April 2026 cites temporary continuation of schemes beyond 31 March 2026, up to 30 September 2026 or until the next scheme is approved, whichever is earlier; when we checked on 20 October 2026 we found no extension beyond that. The IC portal is still active (the Ministry invited trade-fair proposals in October 2026), but we saw no recent notice for this first-time-exporter component, so check with your Export Promotion Council before relying on it.
- CentralNational SC-ST Hub Scheme (including Special Credit Linked Capital Subsidy)
25% capital subsidy on plant and machinery, up to ₹25 lakh, plus fee reimbursements
Only if: Only for micro and small enterprises owned by SC or ST entrepreneurs: an SC/ST proprietor, or at least 51% SC/ST holding in a partnership or company.
Check status: The National SC-ST Hub guidelines apply until 31 March 2026, and further continuation "shall be subject to review/evaluation". A Ministry of MSME memo of 2 April 2026 cites temporary continuation of schemes beyond 31 March 2026, up to 30 September 2026 or until the next scheme is approved, whichever is earlier; when we checked on 20 October 2026 we found no extension beyond that. The Hub's portal is still active and taking applications, so confirm with your nearest National SC-ST Hub office before you rely on the subsidy.
Support for particular costs (4)
Each covers one kind of cost (certification, testing, solar, insurance, fairs and similar) with its own application.
- HaryanaHaryana Employment Generation Scheme 2026
Up to ₹1.00–1.20 Lakh per employee per year for 10 years
- HaryanaHaryana Stamp Duty Refund Scheme 2026
30–100% refund of stamp duty, by area category
- CentralMSME Innovative Scheme – IPR Reimbursement (Patent, Trademark, Design)
100% of registration cost: up to ₹5 lakh per foreign patent, ₹1 lakh per Indian patent, ₹15,000 per design, ₹10,000 per trademark
Check status: The MSME Innovative Scheme is part of MSME Champions, approved for 2021-22 to 2025-26 (to 31 March 2026). A Ministry of MSME memo of 2 April 2026 cites temporary continuation of schemes beyond 31 March 2026, up to 30 September 2026 or until the next scheme is approved, whichever is earlier; when we checked on 20 October 2026 we found no extension beyond that. The IPR reimbursement portal is still active, so confirm there before you rely on reimbursement.
- CentralProcurement and Marketing Support Scheme
Trade fairs: 80–100% of space rent, up to ₹1.50 lakh per event; bar code and e-commerce support for micro units
Check status: The PMS guidelines were issued for 2021-22 to 2025-26. An Office of the Development Commissioner (MSME) memo of 2 April 2026 says a proposal to continue PMS up to 30 September 2026, or until the restructured scheme is approved (whichever is earlier), on the same terms, was under process with the Department of Expenditure. The Office amended the scheme on 7 September 2026 for events from 1 October 2026, and the PMS portal (launched 27 June 2026) is active, but we found no order extending PMS beyond 30 September 2026 when we checked on 20 October 2026. Confirm with the Office of the Development Commissioner (MSME) before you spend on a fair or registration. Budget 2026-27 provides ₹65 crore for PMS (Ministry of MSME, Notes on Demands for Grants 2026-27); no formal continuation order was found when checked on 20 October 2026.
Planning a manufacturing unit in Haryana? See what the 2026 policy could pay by project size and area category and the subsidy stacking blueprints.
Questions about a project report for an IT or ITES service centre
What does a bank look for in a project report for an IT or ITES service centre?
A complete bank-format report in which the description and the figures agree. For an IT or ITES service centre the descriptive part should walk through the process (understanding the client's requirement and agreeing the scope, timelines and service levels, through to delivery to the client, with support and maintenance as agreed), the inputs (no physical raw materials; the main inputs are skilled manpower, computer hardware, licensed software and reliable internet connectivity), the utilities and the approvals. The financial part then shows the cost of project, means of finance, projected profitability, cash flow, balance sheet, loan repayment, debt service coverage and break-even. Clients choose providers on domain knowledge, quality of delivery, responsiveness, data security and price.
Which licences and approvals does an IT or ITES service centre usually need?
Besides Udyam registration, GST registration where turnover or the type of supply requires it, and the power and local-body approvals for the premises, the sector notes in our DPR library list: Shops and establishments registration under the State law; Registration with the State IT or electronics department or a software technology park scheme, where the enterprise seeks its benefits. These are typically required where applicable; whether each applies depends on the size, location and activity of the project, and our expert team confirms it for a specific unit.
What risks will a lender ask about for an IT or ITES service centre?
Attrition of skilled staff, met by training, a clear career path and competitive pay; Dependence on a few clients, met by spreading revenue across more clients over time. A report that names its risks and shows how each is handled reads as more credible than one that lists only strengths, and the same points feed the SWOT section of the DPR.
Which Haryana and Central schemes may apply to an IT or ITES service centre?
Our catalogue lists 16 open Haryana and Central schemes tagged for the information technology and IT-enabled services sector, mainly loan and credit guarantee schemes such as Credit Guarantee Fund Trust for Micro and Small Enterprises, Mutual Credit Guarantee Scheme for MSMEs and Pradhan Mantri Mudra Yojana. Whether a unit qualifies depends on its activity, size, location and stage, so run the eligibility checker before counting on any of them; Punjab, Rajasthan and Uttar Pradesh schemes are matched there too.
Are the cost figures on this page typical for the sector?
No. They are assumed lines put through the same cost and loan arithmetic as our free DPR builder, to show how the statement is built: contingency at 5% of building and machinery, a term loan of 70% of the cost, 10% interest over 7 years with a 6-month moratorium. Your own report should use your quotations, rent or land figures and the bank's terms.
Can I prepare the project report myself?
Yes. The free DPR builder asks for the project details and costs, pre-fills the information technology and IT-enabled services sector's descriptive text, and produces all 24 sections with the projections, which you can download in Word, PDF or Excel. Before it goes to a bank or a department it should be reviewed by a Chartered Accountant; our expert team can review it or prepare it with you.
Official sources this page relies on
The notifications our catalogue read each listed scheme from, and the registration every scheme asks for. The sector notes above are our own and carry no official figure.
- Haryana AVGC-XR Policy 2026: Haryana AVGC-XR Policy 2026 — Haryana Govt. Gazette (Extra.) No. 81-2026/Ext, 27 May 2026 (notification No. 20/04/2026-4IB-1)
- Haryana Data Centre Policy 2026: Haryana Data Centre Policy 2026 — Haryana Govt. Gazette (Extra.) No. 81-2026/Ext, 27 May 2026 (notification No. 20/12/2026-4IB-1)
- Haryana Employment Generation Scheme 2026: Haryana Progressive MSME & Export Promotion Policy 2026 — Haryana Govt. Gazette (Extra.) No. 114-2026/Ext, 29 July 2026
- Haryana Global Capability Centre (GCC) Policy 2026: Haryana Global Capability Centre (GCC) Policy 2026 — Haryana Govt. Gazette (Extra.) No. 81-2026/Ext, 27 May 2026 (notification No. 20/07/2026-4IB-1)
- Haryana IT/ITeS, AI and Emerging Technologies Policy 2026: Haryana IT/ITeS, AI and Emerging Technologies Policy 2026 — Haryana Govt. Gazette (Extra.) No. 81-2026/Ext, 27 May 2026 (notification No. 20/08/2026-4IB-1)
- Haryana State Startup Policy 2022: Haryana State Startup Policy 2022 (No. Admn/459/1SIT/17601, 7 Jul 2022), with its Supplement in Haryana Govt. Gazette (Extra.) No. 150-2026/Ext, 30 Sep 2026 (No. 20/14/2026-4IB-1); incentive schemes in Gazette 112-2024/Ext, 23 Jul 2024
- Credit Guarantee Fund Trust for Micro and Small Enterprises: CGTMSE Circular No. 250/2024-25 (Ref. CGTMSE/273), 18 March 2025 (cover raised to ₹10 crore); Circulars 259/2025-26 (18 Mar 2026) and 261/2026-27 (15 Jun 2026) on the Micro Credit Card; Circular 262/2026-27 (15 Jun 2026) on TReDS
- Credit Guarantee Scheme for Startups: PIB, 9 May 2025 (amended CGSS: cover up to ₹20 crore, 85%/75% cover, 1% fee for the 27 Champion Sectors); Startup India Playbook, June 2026, p. 35; scheme first notified on 6 October 2022
- Emergency Credit Line Guarantee Scheme 5.0: Union Cabinet decision of 5 May 2026 (pmindia.gov.in); NCGTC letters 0264/NCGTC/ECLGS5.0 (8 May 2026, operational guidelines), 0885/NCGTC/ECLGS 5.0 (3 August 2026, non-MSME sanctions stopped) and 0961/NCGTC/ECLGS5.0 (18 August 2026, ₹2.50 lakh crore cap)
- International Cooperation Scheme – Capacity Building of First Time MSE Exporters (CBFTE): Guidelines of Sub-Component II (CBFTE) of the International Cooperation Scheme, Ministry of MSME OM F.No. 4(8)/2021-IC, July 2022; IC portal FAQs and implementing agencies; D.O. No. 4(3)/2026-IC, 6 October 2026; O/o DC (MSME) OM of 2 April 2026
- MSME Innovative Scheme – IPR Reimbursement (Patent, Trademark, Design): Guidelines of MSME Innovative Scheme (2022), §4.3 IPR component; PIB, 12 March 2026 (Lok Sabha reply on MSME Champions); O/o DC (MSME) OM No. 5(9)/2021-22/PMS/Misc, 2 April 2026
- Mutual Credit Guarantee Scheme for MSMEs: NCGTC letter 1431/NCGTC/MCGS-MSME, 27 January 2025, and operational guidelines as modified on 24 February 2026 (NCGTC product page); PIB, 21 March 2026 (service-sector MSMEs, upfront contribution)
- National SC-ST Hub Scheme (including Special Credit Linked Capital Subsidy): Revised Guidelines of National SC-ST Hub Scheme for the 15th Financial Cycle (2021-22 to 2025-26), Ministry of MSME OM No. K-02/6/2023-SME-Part(1), 15 May 2025; scsthub.in (read 20 Oct 2026); O/o DC (MSME) OM of 2 April 2026
- Pradhan Mantri Mudra Yojana: Pradhan Mantri MUDRA Yojana (mudra.org.in); Tarun Plus category added by Union Budget 2024-25
- Procurement and Marketing Support Scheme: PMS Guidelines, O/o DC (MSME) OM No. 5(1)/2021-22/PMS, 26 July 2022 (copy on msme.gov.in, 26 June 2026); PIB, 27 June 2026 (PMS portal); O/o DC (MSME) OMs No. 5(9)/2021-22/PMS/Misc, 2 April 2026, and No. 5(7)/2024-25/PMS/PMvBen, 7 September 2026 (Udyam Assist)
- Udyam Registration portal (Ministry of MSME)
- Ministry of Micro, Small and Medium Enterprises
Page checked on 10 November 2026.
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